Shipping policy

UK Delivery

We currently offer delivery within the United Kingdom.

Orders are carefully packaged and dispatched from Dukes Apparel using a tracked delivery service where available.

Processing time

We aim to dispatch orders within 24 hoursof receiving payment.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Delivery times

Estimated UK delivery time:

Standard delivery: [INSERT ESTIMATED DELIVERY TIME]

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Occasionally, delivery may take longer due to circumstances outside our control, including postal delays, extreme weather, strikes or other disruption to delivery services.

Delivery charges

UK delivery is FREE

International delivery

International delivery is currently unavailable.

We may introduce international delivery in the future. If this changes, the available countries, delivery costs and any applicable taxes or duties will be displayed at checkout.

Tracking

Where a tracked service is used, tracking information will be provided once your order has been dispatched.

Please ensure that your delivery address is correct when placing your order. Dukes Apparel cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

Delayed or missing orders:

If your order has not arrived within the expected delivery period, please contact us at:

tom_windibank@hotmail.com

We will help you investigate the delivery with the relevant delivery service.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution.

Damaged deliveries

Please inspect your order when it arrives.

If your parcel or item appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of the packaging and item where possible.

We will assess the issue and work with you to resolve it.

Returns

For information about returning an item, please see our Return and Refund Policy.

Consumer rights

Nothing in this Shipping Policy affects your statutory consumer rights.

Where no different delivery period has been agreed, goods should generally be delivered without undue delay and within 30 days under UK consumer law.  

Contact

For any questions about delivery or your order, please contact: